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FAQ & POLICY

Below are some Frequently Asked Questions and our Company Policy

PRICE

Replica Lights prices are given in Australia Dollars (AUD) with Goods and Services Tax (GST) included.  We are dedicated to provide our valued customers with the best quality designer lights at the lowest possible price.  In fact, if you are unsatisfied with a product, we offer a Price Guarantee and a 60 days Money Back Guarantee on all purchases.

PRICE GUARANTEE

www.replicalights.com.au is dedicated to providing you with the coolest replica lights from famous designers at the most affordable prices.

That said, if for some reason you happen to find an identical product offered online for less than our total price (product cost + shipping cost), let us know and we will gladly match that price for you.

Terms and Conditions:

  • The comparison applies to retailers in Australia that have the identical product in stock and is of an accurate price.
  • Comparisons must include the total product price (including prices for the custom finish, materials, upholstery, etc.) plus shipping and insurance costs.
  • The total price match request must be sent to Replica Lights within seven (7) days.
  • The comparison must be based on brand new products.
  • Guarantee excludes non-retail, any form of hot sales, includes and is not limited to; over stock sales, membership clubs and auction websites.

 FREE SHIPPING

Replica Lights offers free shipping to all purchases to be delivered within the Australian metropolitan regions of Melbourne, Sydney, Brisbane, Adelaide, Perth and Outer Perth region.

SAME DAY DISPATCH

All items are dispatched on the same day, as long as the order is placed before 4pm AEST.

SHIPPING AND HANDLING POLICY

 1. When will my order will arrive?
We use the Australian road express carrier to deliver our products throughout Australia. All items, except pre-orders, are dispatched on the same day and are delivered quickly to your destination. Expected delivery times are as follows:

Perth metropolitan: next working day
Adelaide metropolitan: up to 3 working days
Sydney metropolitan: up to 4 working days
Melbourne metropolitan: up to 4 working days
Brisbane metropolitan: up to 5 working days
Canberra metropolitan: up to 5 working days
Newcastle metropolitan: up to 5 working days
Geelong metropolitan: up to 5 working days
Hobart metropolitan: up to 8 working days

For urgent deliveries or special requirements, please email us.

2. How can I track my order?
Once the order has been dispatched, a tracking number will automatically be send to your email inbox.

3. Authority To Leave (ATL)
If no one is at the premises to receive their item/s, the driver will leave a self pick up card unless you have given it an authorisation to leave (ATL). Please note all deliveries are Non Re-delivery (NR), meaning that each transaction only entitles one delivery to one physical address.  All re-deliveries may incur extra charges which vary from location to location.

4. How do I know the delivery charges?
All purchases include of one Free Delivery to the metropolitan areas of Perth, Sydney, Melbourne, Adelaide and Brisbane. All other areas within Australia will incur a small handling fee.  A quote will be generated from our online store by adding the item and quantity into your shopping cart, and then by selecting your state and entering your postcode.

5. What if I need to return my delivery?
It is essential that you read our Return / Refund policy.  You can return any item within 60 days of purchase if the item is unused, not handled, with the original packaging and accessories still attached; which must all be in its original condition.  

6. Will I have help to take the goods inside my home or business?
Delivery of products are to your doorstep only. Most of our goods are non-bulky. If it is the case that the item is over 25kg or large and bulky, our team will be in touch with you to provide assistance.

PICK UP

Pick up maybe available depending from product to product.  All pick ups must be pre-arranged.  Please note that our warehouse gate is locked and secured by professional security with monitored alarm running 24/7.  No people will be allowed except those pre-arranged by management.

ACCOUNT INFORMATION

Replica Lights will not be responsible for an incorrect delivery if the address or information provided in the order was incorrect. Extra charges on a delivery will occur in this case. We strongly advise our valued customers to always register an account with us prior to the purchase so that changes on your details can be updated at anytime.

DELIVERY/FREIGHT

If you are located outside the Free Delivery Zone, the minimum freight handling fee is dependent on the quantity, weight and size of boxes, and finally the distance to travel. Please note deliveries cannot be made to a P.O. Box addresses.

ASSEMBLY

Unless otherwise stated, all our products do not come pre-assembled, for example, the Replica Mariano Fortuny Pallucco Floor Lamp and Replica Twiggy Foscarini Floor Lamp. For installation of pendant lights, floor lamps, table lamps or wall lights, please contact your local qualified electrician.  According to Australian law, all pendant lights and wall lights must be installed by a qualified electrician. All replica lighting products comes with a comprehensive Australia wide insurance cover, provided that your replica pendant lights and wall lights are installed by a qualified electrician.

WARRANTY 

The quality of the products is one of the issues that we care about the most. Our quality control professionals will ensure that the quality of the lamp fittings meet our standards before dispatchment. This is done to ensure that there is no chance of a faulty product being delivered to our clients.  We are also providing a 12 months limited non-commercial warranty for all products sold Australia wide.  Only defects in workmanship are covered by the warranty of our company. Light bulbs or globes comes with light fitting in the box are excluded from warranty as they are complimentary items only.  Losses or damages caused by abnormal use, as well as power supply faults, which results in damage to the product will not be covered.

RETURN POLICY

Replica Lights takes great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with refund or an exchange/credit option.  However, you can only return any item within 60 days of purchase date if the item is unused, unhandled, with the original packing and accessories still attached; which must be in its original condition. 

You are entitled to choose a refund, repair, exchange or credit if the products you have bought are:

- Significantly different to those shown or described to you.

We are happy to exchange/credit an item providing that:

- An email notification with the subject as, Exchange Refund/Return Credit Request.  You must also received approved return authorisation letter from us, without it we are unable to proceed further.  The item must be returned within 14 days of the initial contact date, in its original packaging, in an unmarked condition and with your receipt as proof of purchase, if you have it.

- Changing your mind on products may be subject to credit or exchange of goods only, we will assess case by case.

- Orders for non-standard or custom-made items cannot be cancelled once production has been scheduled for manufacturing or after required materials have been purchased.

- An email notification, with the subject, Return Credit, will only be allowed provided that the goods are returned in its original, unmarked condition and that the packaging is in its received condition, so that we can re-shelf it, ready for the next order.  Please aware that the cost of delivery itself may not returnable (the online price includes freight charges).

- Most items are returnable, except custom-made items.

- All items to be returned will be subjected to a $15 base cost, plus a 7% to 15% restocking fee of total purchases (depends on box sizes) and any additional applicable shipping fee for areas outside the metropolitan region.

- No refunds, exchange or credit of domestic and international air freight charges incurred by DHL, EMS and other similar carriers.

- No refunds, exchange or credit can be given for items that are previously been handled with, installed, soiled, damaged or broken. This includes items that are not in its original packaging.

Customers have to arrange their own carrier service and customers are responsible and liable for the freight charges and any insurance charges or matters associated with the return. Once we have received the returned items, we will examine the returned items according to our policy. Once we have completed the procedure, we will then issue the exchange/credit, minus restocking fee according to our return policy within 96 hours.

You can download the following Return Form, fill in the form, scan and email one copy to us, and attach original form to each box being returned. We will only accept boxes with a Return Form on it.

Download and print Return Authorisation Form.

PRIVACY POLICY

Click on Privacy Policy to view and find out more. 

COOKIES POLICY
Click on Cookies Policy to view and find out more.

SECURITY POLICY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect online. Unlike many, we will never, ever pass on your information or data to any other individual or company. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Please refer our Privacy Policies for more details. 

PAYMENT METHOD

Replica Lights accepts money orders, personal or business cheques, direct debit bank transfers (online or at a branch) as well as all major credit cards that enable up to 256-bit SSL encryption.  All transactions are in the local Australian Dollar currency. All items will only be dispatched after all payments has been fully received.

Details of our bank account as follows;

Bank: NAB (National Australia Bank)
Name of Account: Coefficient Corporation Pty Ltd T/A Replica Lighting and Furnishing
BSB: 086217
Account Number: 580954977
Ref# (please use your order confirmation number or invoice number)

International SWIFT/BIC Code: Please email to confirm.

GIFT VOUCHER TERMS AND CONDITIONS

Gift cards are treated as cash and cannot be replaced if lost or stolen. Gift Cards may only be used for Replica Lights purchases and cannot be returned or exchanged for cash. No change is given and any balance that remains on the gift card can be used in whole or part for future purchases. Any balance that remains on the Gift Card after expiry will not be available for use.

PRE-ORDER

The delivery time for Pre-orders varies and depends on the date and availability of the order that is placed. Please kindly contact us for a more accurate delivery time.

SPECIAL ORDER OR CUSTOM ORDER

Customers may send us a request for special orders or custom orders, like a lighting design from a specific designer. Or, perhaps, you may desire an extra long suspension cord for a particular light fitting.  Email us the name of designer and lighting design, size, colour, and quantity via our online contact page.  Please note all special orders or custom orders are non refundable or returnable. This special orders or custom orders are made specifically for your requirement.

ELECTRICIANS

Replica Lights do not offer an electrical installation service. It is the customer’s responsibility to arrange a qualified electrician for the installation of any light fittings. It is also the customer’s responsibility to inspect their purchases and to ensure that it meets their approval prior to booking an electrician for installation.

DISCLAIMERS

Colour: The images on this website are either created from our own photographs or are sourced from our suppliers.  Please bear in mind that the colour can change significantly depending on many factors including ambient lighting conditions during the photography process as well as the calibration of your computer monitor. While every effort has been made to ensure that they present an accurate and fair visual representation of the actual product in question, they are intended as a guide only and we accept no responsibility for any errors.

Glass: Please note that most glass components are handmade and therefore small air bubbles, slight defects and colour variations may naturally occur during the glass blowing process.

Globes: The majority of Non LED pendants do not include globes, some do some don’t. Please refer to the specifications for globe requirements. Light bulb temperature supplied as guide only and we accept no responsibility for any colour differences. The light bulb provided is a fair visual representation only and is a complementary item, which is not part of the warranty.

Product: All our stocked items are replica designer lights.  They are not affiliated or related to the original designer or the original manufacturer.


 

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